Terms & Conditions – FanFlix BD

Last Updated: September 2026

Please read these Terms & Conditions carefully before placing an order with FanFlix BD. By purchasing a product or service from us, you acknowledge that you have read, understood, and agreed to these terms, together with our applicable Refund & Exchange Policy, Privacy Policy, and Order & Cancellation Policy.

1. About Our Services

FanFlix BD is a third-party digital products and subscription service provider. We provide access to various digital subscriptions, software, licenses, gift cards, and related digital services sourced through our suppliers and service channels.

Unless expressly stated otherwise, FanFlix BD is not affiliated with, endorsed by, sponsored by, or an official representative of the third-party brands or platforms whose products or services may be offered on our website.

All third-party trademarks, logos, product names, and service names remain the property of their respective owners.

2. Product Information

Every digital product may have different features, validity periods, device limits, activation methods, account types, renewal conditions, warranties, and usage restrictions.

Customers are responsible for reading the complete product description and applicable conditions before placing an order.

Information displayed on the individual product page forms part of the terms applicable to that purchase. Where a product-specific condition differs from a general provision in these Terms, the product-specific condition will apply to that product to the extent of the difference.

3. Orders & Order Acceptance

Submitting and paying for an order does not necessarily mean that the order has been finally accepted or delivered.

FanFlix BD may verify an order, payment, contact information, product availability, or other relevant details before fulfillment.

If we are unable to fulfill an order, the matter will be handled according to our applicable Refund & Exchange Policy and Order & Cancellation Policy.

Customers must provide accurate information when ordering, particularly their WhatsApp number, email address, and any information specifically required for delivery or activation.

4. Digital Product Delivery

FanFlix BD sells digital products, so physical shipping is not required.

Products are generally delivered through WhatsApp, email, the FanFlix BD website/dashboard, or another method specified on the relevant product page.

Our normal processing/delivery target is approximately 30 minutes to 4 hours during operating hours, unless a different delivery time is stated for the product.

Orders placed outside operating hours may be processed during the next operating period.

Support & Service Hours: 11:00 AM – 11:30 PM (Bangladesh Time).

Delivery times are estimates rather than guaranteed deadlines. Verification requirements, supplier availability, platform outages, payment processing, unusual order volumes, technical problems, or circumstances outside our reasonable control may cause delays.

5. Digital Products, Returns & Refunds

Because our products are digital and may be activated, redeemed, accessed, delivered, or otherwise made usable shortly after fulfillment, they generally cannot be returned in the same way as physical goods.

Eligibility for a refund, replacement, exchange, store credit, or adjustment is determined according to our Refund & Exchange Policy and the conditions applicable to the individual product.

A customer's change of mind after successful delivery or activation does not automatically create a right to a refund.

Nothing in these Terms is intended to exclude any right or remedy that cannot legally be excluded under applicable law.

6. Warranty & After-Sales Support

Where a product includes a warranty, the applicable warranty period and coverage should be stated on the product page or provided with the order.

If an eligible product develops a covered problem during its warranty period, customers should contact FanFlix BD so the issue can be reviewed.

Depending on the circumstances and applicable product terms, we may:

• troubleshoot the issue;
• restore or reactivate access;
• provide replacement access;
• provide an equivalent solution; or
• apply another remedy available under the applicable policy.

A replacement is not automatically guaranteed for every reported issue. The problem must first be reviewed and determined to fall within the applicable warranty.

7. When Warranty May Not Apply

Warranty or replacement coverage may be refused where an issue results from circumstances such as:

• changing an account email, password, PIN, region, recovery information, or other restricted settings without authorization;
• sharing, transferring, reselling, or redistributing access where prohibited;
• exceeding stated device, screen, profile, or usage limits;
• violating product-specific instructions;
• misuse or abnormal account activity;
• incompatible customer devices, software, networks, or configurations;
• failure to follow activation instructions;
• expiration of the stated warranty or subscription period; or
• suspension/restriction resulting from conduct attributable to the customer.

Product-specific warranty conditions may also apply.

8. Shared Accounts & Subscription Services

Some products offered by FanFlix BD may involve shared accounts, shared profiles, family plans, invitations, managed accounts, private profiles, or other subscription arrangements.

The exact account type and usage conditions will be disclosed on the relevant product page where applicable.

Customers must not:

• share their access with unauthorized persons;
• resell their subscription;
• change restricted account information;
• interfere with other profiles/users;
• intentionally exceed stated usage limits; or
• attempt to obtain features not included with their purchased plan.

Misuse may result in suspension or termination of access and may void applicable warranty coverage, subject to the relevant product terms and applicable law.

9. Netflix & Other Managed Subscription Services

Certain subscriptions may include additional FanFlix BD features such as self-service dashboards, OTP access, household verification assistance, device-management tools, or renewal facilities.

These features are available only where specifically included with the relevant product.

Customers must follow all account instructions provided after purchase. Changing restricted account information—including account email, password, recovery details, or other settings—without authorization may affect service or warranty eligibility.

Third-party platforms may introduce new verification systems, household rules, device restrictions, pricing, regional restrictions, or other changes at any time. FanFlix BD cannot control such platform-level decisions.

10. Renewals

Unless expressly described as automatically renewing, FanFlix BD subscriptions do not automatically renew.

Customers are responsible for renewing their subscription before or after expiration according to the applicable product conditions.

Renewal reminders may occasionally be sent as a courtesy, but FanFlix BD does not guarantee that a reminder will be sent. Failure to receive a reminder does not extend a subscription or warranty period.

Renewal pricing may change depending on supplier costs, exchange rates, platform pricing, availability, or other market conditions.

11. Payments & Gateway Charges

FanFlix BD supports payment methods displayed during checkout, which may include bKash, Nagad, Rocket, bank transfer, cards, mobile banking, internet banking, and supported payment gateways.

Where applicable, a payment gateway, bank, mobile financial service, or payment provider may charge a processing fee. Any applicable fee should be displayed or communicated as part of the payment process where required.

FanFlix BD does not request customers to disclose sensitive card credentials such as PINs or OTPs through ordinary support conversations.

12. Third-Party Platforms & Policy Changes

Products sold through FanFlix BD may depend on third-party platforms and providers.

Those providers may independently change their:

• prices;
• subscription plans;
• content libraries;
• device limits;
• household rules;
• geographic availability;
• authentication systems;
• applications;
• features; or
• terms and policies.

FanFlix BD does not control these third-party decisions.

Where a platform change materially affects a FanFlix BD product, we will handle eligible customer issues according to the applicable product terms, warranty, and policies.

13. Service Interruptions

Digital services can occasionally be affected by maintenance, supplier problems, third-party outages, authentication changes, network problems, or other circumstances beyond FanFlix BD's reasonable control.

A temporary interruption does not automatically qualify for a refund.

Where an interruption relates to a covered FanFlix BD service, we will make reasonable efforts to investigate and provide an applicable solution under the relevant warranty or policy.

14. Customer Responsibilities

Customers are responsible for:

• providing accurate order and contact information;
• checking device/service compatibility before ordering;
• reading product descriptions before purchasing;
• following activation and usage instructions;
• keeping supplied account information reasonably secure;
• contacting FanFlix BD promptly when a covered issue occurs; and
• using products only within their stated conditions.

15. Customer Support

Customer support is primarily provided through our designated online support channels, including WhatsApp where applicable.

Support Hours: 11:00 AM – 11:30 PM (Bangladesh Time).

We do not guarantee telephone technical support unless specifically offered.

Customers are expected to communicate respectfully with our representatives. Harassment, threats, fraud, spam, or abusive conduct may result in communication restrictions or other proportionate action where necessary.

16. Pricing & Availability

Prices and product availability may change without prior notice due to supplier pricing, exchange rates, platform changes, promotions, stock/availability, or other commercial factors.

The price applicable to an accepted order is generally the price confirmed for that order, subject to correction of obvious pricing or technical errors and applicable law.

17. Intellectual Property

FanFlix BD's original website content, branding, graphics, written materials, and other proprietary materials may be protected by applicable intellectual-property laws.

Third-party brand names, logos, trademarks, copyrighted content, and service names belong to their respective owners.

The availability of a third-party product through FanFlix BD does not by itself imply sponsorship, endorsement, partnership, or affiliation with that third party.

18. Limitation of Responsibility

To the extent permitted by applicable law, FanFlix BD is not responsible for losses caused solely by third-party platform changes, customer misuse, incompatible devices, customer internet/network problems, or events outside our reasonable control.

Where FanFlix BD is responsible for an eligible service issue, available remedies will be determined according to the purchased product, applicable warranty, our policies, and applicable law.

Nothing in these Terms limits liability or customer rights where such limitation is prohibited by applicable law.

19. Changes to These Terms

FanFlix BD may update these Terms & Conditions when necessary to reflect changes in our products, operations, payment methods, platform requirements, or applicable regulations.

The latest version will be published on our website with an updated revision date.

Changes will not retroactively remove rights that a customer already has where doing so would be prohibited by applicable law.

20. Acceptance of Terms

By placing an order with FanFlix BD, you confirm that you have had the opportunity to review:

these Terms & Conditions, the relevant product description, Refund & Exchange Policy, Privacy Policy, and Order & Cancellation Policy.

Your purchase and use of the service are subject to the applicable terms and policies.

Last Updated: September 2026
FanFlix BD
Bangladesh