Privacy Policy
Privacy Policy
Effective Date: September 2026
Last Updated: September 2026
FanFlix BD respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains what information we may collect when you visit our website, create an account, place an order, make a payment, contact customer support, or otherwise use FanFlix BD services. It also explains how that information may be used, stored, protected, and shared where necessary to provide our services.
By using FanFlix BD, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
Depending on how you interact with FanFlix BD and the product you purchase, we may collect information such as:
- Name
- Email address
- Phone or WhatsApp number
- Billing information
- Order and transaction information
- Products or subscriptions purchased
- Customer account information
- Communications with our support team
- Information you voluntarily provide for product activation or delivery
- Device, browser, IP address, and website usage information
- Cookie and analytics information
- Other information reasonably required to process an order or provide support
We aim to collect only information reasonably necessary for our business operations and services.
2. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Deliver digital products and subscriptions
- Verify payments and transactions
- Create and maintain customer accounts
- Provide customer support
- Resolve product, activation, warranty, or account issues
- Send important order and service communications
- Process renewals when requested
- Prevent fraud, abuse, and unauthorized transactions
- Maintain website security
- Improve our website, products, and customer experience
- Maintain business and transaction records
- Comply with applicable legal, regulatory, accounting, or payment requirements
- Send marketing communications where you have consented or where otherwise permitted by applicable law
We do not use personal information for purposes materially unrelated to those described here without an appropriate basis.
3. Digital Product Delivery
FanFlix BD provides digital products and services.
Depending on the product, delivery or activation may take place through WhatsApp, email, your FanFlix BD customer account/dashboard, or another method described on the relevant product page.
Information necessary to complete an order may therefore be processed through the relevant communication or service platform.
Customers should avoid sending unnecessary sensitive personal information through WhatsApp, Messenger, email, or other support channels.
4. Payment Information
FanFlix BD supports payment methods that may include bKash, Nagad, Rocket, cards, bank payments, mobile financial services, and third-party payment gateways.
Payment transactions may be processed by external banks, mobile financial service providers, card networks, or payment gateway providers.
When payment is processed through a third-party provider, payment information is handled according to that provider's systems and privacy/security practices.
FanFlix BD does not intentionally store customers' full card numbers, card PINs, mobile banking PINs, or payment OTPs in its ordinary customer database.
You should never send your card PIN, mobile banking PIN, or payment OTP to FanFlix BD support representatives.
5. Payment Security
FanFlix BD uses established payment infrastructure to facilitate online transactions.
Where applicable, our payment gateway/provider may operate under relevant payment-security standards and regulatory requirements, including standards such as PCI DSS or applicable Bangladesh Bank payment-service requirements.
Any such certification or authorization belongs to the relevant payment provider unless expressly stated as being held directly by FanFlix BD.
Our website also uses encrypted HTTPS connections to help protect information transmitted between your browser and the website.
6. Shopify & Website Infrastructure
FanFlix BD operates its online store using third-party e-commerce and technology infrastructure, including Shopify where applicable.
These service providers may process certain customer, order, device, and transaction information as necessary to host the website, operate checkout, maintain customer accounts, provide security, and deliver related functionality.
Such processing is also subject to the applicable service provider's privacy and security practices.
7. Cookies & Similar Technologies
FanFlix BD may use cookies and similar technologies to operate and improve the website.
Cookies may be used for purposes such as:
- Remembering website preferences
- Maintaining shopping-cart and checkout functionality
- Customer account functionality
- Website security
- Understanding website traffic and usage
- Measuring website performance
- Analytics
- Advertising and marketing measurement, where applicable
Some cookies are necessary for the website to function properly, while others may support analytics, personalization, or marketing.
Where required, users may be provided with options to manage applicable cookie preferences.
8. Analytics & Advertising Technologies
FanFlix BD may use analytics, advertising, or measurement services to understand how visitors interact with our website and to evaluate the performance of our marketing campaigns.
Depending on the technologies enabled on our website, these services may process information such as browser type, device information, IP address, pages visited, interactions, referral information, and purchase or conversion events.
If technologies such as Google Analytics, Google Ads, Meta Pixel, or similar services are enabled, information may be processed by those providers according to their respective privacy practices.
We recommend keeping this section updated whenever you add or remove major analytics or advertising services.
9. Marketing Communications
FanFlix BD may send promotional messages, offers, product updates, renewal information, or other marketing communications where customers have provided consent or where such communication is otherwise permitted.
Where an unsubscribe or opt-out mechanism is available, customers may use it to stop receiving applicable marketing communications.
Transactional communications—such as order confirmations, delivery information, security messages, warranty updates, or support responses—are not necessarily considered promotional communications.
10. When We May Share Information
FanFlix BD does not sell customers' personal information as a business model.
However, information may need to be shared or processed by third parties when reasonably necessary to operate our services.
These may include:
- E-commerce and website infrastructure providers
- Payment gateways and payment processors
- Banks and mobile financial service providers
- Communication platforms
- Hosting and technology providers
- Analytics and advertising providers
- Fraud-prevention and security services
- Suppliers or service providers where necessary to fulfill a specific order
- Professional advisers or authorities where legally required
We aim to disclose only information reasonably necessary for the relevant purpose.
11. Product Activation Information
Certain digital products may require information such as an email address, account identifier, region, or other details to activate or deliver the purchased service.
Where this is necessary, the information may be used or provided to the relevant service channel solely as reasonably required to fulfill the order or provide related support.
Customers should only provide information specifically required for the purchased product.
Never provide FanFlix BD with passwords or sensitive credentials unless the specific product genuinely requires them and the requirement is clearly communicated through an official FanFlix BD channel.
12. Customer Dashboard & Self-Service Features
Certain FanFlix BD products may provide access to customer dashboards or self-service functionality.
Depending on the service, these systems may process information necessary to provide features such as order management, authentication assistance, OTP access, subscription management, device management, household verification assistance, or renewal functionality.
Access to these systems should be kept confidential.
Customers are responsible for protecting their login credentials and should contact FanFlix BD promptly if they believe their account or dashboard has been accessed without authorization.
13. Data Security
FanFlix BD uses reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no website, electronic storage system, communication platform, or method of internet transmission can be guaranteed to be completely secure.
Accordingly, while we take reasonable steps to protect information, we cannot guarantee absolute security.
14. Data Retention
We may retain customer information for as long as reasonably necessary to:
- Fulfill orders and provide services
- Maintain warranty and support records
- Maintain transaction and accounting records
- Prevent fraud and abuse
- Resolve disputes
- Meet legal, tax, regulatory, or payment requirements
- Maintain legitimate business records
Different types of information may be retained for different periods depending on their purpose and applicable requirements.
When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it where appropriate.
15. Customer Choices & Requests
Subject to applicable law and technical or record-keeping requirements, customers may contact FanFlix BD regarding personal information associated with their account.
Depending on the circumstances, you may request that we:
- Correct inaccurate information
- Update contact information
- Review certain information associated with your account
- Stop applicable marketing communications
- Delete certain information where retention is no longer required
Some information may need to be retained for legitimate business, fraud-prevention, accounting, transaction, dispute-resolution, or legal purposes.
16. Third-Party Websites & Services
Our website may contain links to third-party websites, applications, platforms, or services.
FanFlix BD does not control the privacy practices of independent third parties.
When you leave our website or interact directly with another service, you should review that provider's privacy policy before providing personal information.
17. Children's Privacy
FanFlix BD's services are not intended to knowingly collect personal information from children in circumstances where parental or guardian consent is legally required.
If we become aware that personal information has been collected inappropriately from a child, we may take reasonable steps to address the situation.
18. Legal Requirements & Fraud Prevention
FanFlix BD may preserve or disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, enforce our policies, investigate fraud or unauthorized transactions, protect our systems, or protect the rights and safety of FanFlix BD, our customers, or others.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, payment systems, data practices, or applicable requirements.
The latest version will be published on the FanFlix BD website with a revised Last Updated date.
We encourage customers to review this page periodically.
20. Contact Us
For questions about this Privacy Policy or requests concerning your personal information, please contact:
FanFlix BD
Registered Digital Business in Bangladesh
DBID Registered • Trade License Holder
Email: support@fanflixbd.com
Support Hours: 11:00 AM – 11:30 PM (Bangladesh Time)
Website: fanflixbd.com
Last Updated: September 2026