End User License Agreement (EULA)

Effective Date: September 2026
Last Updated: September 2026

This End User License Agreement (“Agreement” or “EULA”) governs your use of digital products, subscription-related services, account-management tools, dashboards, and other services provided by FanFlix BD (“FanFlix BD,” “we,” “us,” or “our”).

By purchasing, accessing, activating, or using a FanFlix BD service, you acknowledge that you have read and agreed to this Agreement together with our Terms & Conditions, Refund, Replacement & Exchange Policy, Order & Cancellation Policy, and any product-specific conditions.

1. Nature of FanFlix BD Services

FanFlix BD is an independent digital products and subscription service provider operating in Bangladesh.

We provide customers with access to various digital products and services, which may include:

• Digital subscriptions
• Software and license keys
• Digital gift cards and redemption codes
• Subscription activation services
• Account or profile access
• Digital service invitations
• Customer dashboards and self-service tools
• Other digital products displayed on our website

Certain products and services offered through FanFlix BD relate to or depend upon independent third-party platforms.

Unless expressly stated otherwise, FanFlix BD is not affiliated with, sponsored by, endorsed by, or an official representative of those third-party platforms or brands.

2. Third-Party Services

Products purchased through FanFlix BD may provide or facilitate access to services operated by independent third parties.

Your use of a third-party platform may also be subject to that platform's own:

Terms of Service • End User License Agreement • Privacy Policy • Usage Rules • Regional Restrictions • Other Applicable Policies

FanFlix BD does not own or control third-party platforms and cannot grant customers ownership of, or intellectual-property rights in, those platforms or their content.

Customers are responsible for complying with applicable third-party platform requirements.

3. License to Use FanFlix BD Services

Where FanFlix BD provides proprietary website functionality, dashboards, account-management tools, interfaces, documentation, or other software-based functionality, we grant you a limited, personal, non-exclusive, non-transferable, and revocable right to use those FanFlix BD services solely for their intended purpose and subject to this Agreement.

This license does not grant you ownership of FanFlix BD technology, software, branding, website content, systems, or intellectual property.

Any rights relating to third-party software, platforms, applications, or content are governed by the applicable third-party owner and are not granted by FanFlix BD.

4. Permitted Use

You may use FanFlix BD services only for lawful personal or authorized business purposes and in accordance with the conditions of the purchased product.

You agree to:

• Follow applicable product instructions
• Observe stated device, profile, screen, and usage limits
• Protect your account and dashboard credentials
• Provide accurate information when required
• Use digital products only for their intended purpose
• Comply with applicable third-party platform conditions

5. Prohibited Use

Unless specifically permitted by the applicable product, you must not:

• Resell or redistribute access supplied for personal use
• Share access with unauthorized users
• Change restricted account information
• Attempt to obtain unauthorized access to another user's account
• Circumvent FanFlix BD security or access controls
• Interfere with FanFlix BD systems or dashboards
• Copy, reverse engineer, modify, exploit, or attempt to extract proprietary FanFlix BD software or technology except where such restriction is prohibited by applicable law
• Use our services for fraud or other unlawful activities
• Abuse promotional offers or payment systems
• Misrepresent yourself as FanFlix BD or an authorized representative
• Use FanFlix BD services in a manner that materially interferes with other customers

Violation of these conditions may result in restriction or termination of the affected service where reasonably necessary.

6. Shared & Managed Subscription Products

Some products may involve shared accounts, dedicated profiles, family plans, invitations, managed accounts, or other subscription arrangements.

Customers must follow the conditions stated on the relevant product page.

Where an account is managed by FanFlix BD or its applicable service channel, customers must not modify restricted information such as the primary account email, password, recovery information, region, or other administrative settings unless expressly authorized.

Unauthorized changes may cause service interruption and may affect applicable warranty coverage.

7. FanFlix BD Dashboard & Self-Service Tools

Certain products may include access to FanFlix BD's proprietary or managed self-service functionality.

Depending on the applicable product, these tools may provide features such as:

Order Management • Authentication Assistance • OTP Access • Household Verification Assistance • Device Management • Subscription Management • Renewal Functions

Not every feature is available with every product.

Customers must use dashboard and self-service functionality only in connection with their own eligible orders.

Attempting to access another customer's information, manipulate the system, exploit vulnerabilities, automate unauthorized requests, or bypass security measures is prohibited.

8. Account Security

Customers are responsible for keeping their FanFlix BD account, dashboard credentials, and applicable subscription information secure.

You should not disclose passwords, authentication information, or private dashboard access to unauthorized persons.

If you believe your FanFlix BD account or dashboard has been compromised, contact our support team promptly.

FanFlix BD may temporarily restrict access where reasonably necessary to protect an account, investigate suspected unauthorized activity, or protect our systems.

9. Intellectual Property

FanFlix BD retains its rights in its original branding, website design, written materials, graphics, software, dashboards, interfaces, systems, and other proprietary materials, subject to applicable law.

You may not reproduce, commercially exploit, falsely represent, or redistribute FanFlix BD proprietary materials without permission except where permitted by law.

Third-party names, trademarks, logos, copyrighted works, software, and other intellectual property remain the property of their respective owners.

10. Third-Party Trademarks & Brand Disclaimer

References to third-party brands or services on the FanFlix BD website are used to identify the products or services being discussed or offered.

Such references do not by themselves indicate an official partnership, sponsorship, authorization, or endorsement.

FanFlix BD does not claim ownership of third-party trademarks or copyrighted content.

11. Third-Party Content

FanFlix BD does not operate the entertainment libraries, software catalogs, applications, or other content environments of independent third-party platforms.

Availability of particular movies, series, music, software features, AI models, games, or other third-party content may change according to the relevant platform's decisions.

FanFlix BD does not control those changes.

12. Platform Changes & Service Availability

Third-party providers may change their:

• Subscription plans
• Pricing
• Features
• Device restrictions
• Authentication requirements
• Household policies
• Regional availability
• Applications
• Content libraries
• Terms and policies

These decisions are outside FanFlix BD's direct control.

If such a change affects an active order covered by an applicable FanFlix BD warranty, we will review the issue according to the relevant product conditions and our policies.

13. Warranty & Support

Warranty coverage varies depending on the purchased product.

Where a product includes a warranty, FanFlix BD may investigate eligible service problems and provide an appropriate solution such as troubleshooting, reactivation, replacement, equivalent service, or another remedy provided under our policies.

Warranty coverage may be affected by customer misuse, unauthorized account changes, resale, prohibited sharing, violation of product-specific conditions, or expiration of the applicable warranty period.

Full details are governed by the relevant product page, our Terms & Conditions, and Refund, Replacement & Exchange Policy.

14. Refunds

Refunds are governed by FanFlix BD's Refund, Replacement & Exchange Policy.

Reporting a service issue does not automatically entitle a customer to an immediate refund.

Where appropriate, FanFlix BD must first be given a reasonable opportunity to verify and resolve a covered problem.

15. Suspension & Termination

FanFlix BD may suspend or terminate access to a FanFlix BD-managed service where reasonably necessary because of:

• Material violation of this Agreement
• Fraudulent or unauthorized payment
• Reselling or unauthorized redistribution
• Abuse of FanFlix BD systems
• Unauthorized account modifications
• Security threats
• Illegal activity
• Material violation of applicable product conditions

Where reasonably possible and appropriate, we may provide notice or an opportunity to resolve the issue before permanent termination.

Termination resulting from customer misuse may affect refund or warranty eligibility according to our applicable policies and applicable law.

16. Disclaimer of Third-Party Control

FanFlix BD does not control the operation, availability, content, policies, or technical infrastructure of independent third-party platforms.

We therefore cannot guarantee that a third-party service will remain unchanged throughout a customer's subscription period.

This does not remove any responsibility FanFlix BD may have for providing remedies for an eligible issue under our own warranty or policies.

17. Limitation of Liability

To the extent permitted by applicable law, FanFlix BD will not be responsible for indirect or consequential losses resulting solely from circumstances outside our reasonable control, customer misuse, incompatible customer equipment, or independent third-party platform decisions.

Nothing in this Agreement excludes or limits liability or customer rights where such exclusion or limitation is prohibited by applicable law.

18. Privacy

Use of FanFlix BD services may involve processing certain customer and order information.

Our collection and handling of personal information are described in our Privacy Policy.

Customers should review the Privacy Policy before using FanFlix BD services.

19. Changes to This Agreement

FanFlix BD may update this EULA to reflect changes in our technology, products, services, security requirements, third-party platform requirements, or applicable regulations.

The latest version will be published on our website with an updated revision date.

Where applicable law requires otherwise, changes will not retroactively remove mandatory rights associated with previously completed purchases.

20. Governing Law

This Agreement is governed by the applicable laws of the People's Republic of Bangladesh.

Any dispute relating to this Agreement will be handled in accordance with applicable law and the jurisdiction of the competent courts of Bangladesh.

21. Contact Information

Questions concerning this EULA may be directed to:

FanFlix BD
Registered Digital Business in Bangladesh
DBID Registered • Trade License Holder

Email: support@fanflixbd.com
Support Hours: 11:00 AM – 11:30 PM (Bangladesh Time)
Website: fanflixbd.com

Last Updated: September 2026